RUEUDS™ / INFORMATION

Terms of Use

Last Updated: October 27, 2026

Welcome to RUEUDS™.

These Terms of Use explain the rules governing your access to and use of rueuds.com, including browsing our lighting collection, viewing product information, placing orders, submitting reviews, and communicating with our customer support team.

The website is operated by Suzhou Xianyi Yun Network Technology Co., Ltd. under the RUEUDS™ brand.

By accessing or using our website, you agree to these Terms of Use and the applicable policies published on our store. If you do not agree, please discontinue using the website.

Nothing in these Terms is intended to restrict rights that cannot legally be excluded under applicable law.

1. Accuracy of Information

When using our website, placing an order, or contacting our team, you agree to provide information that is accurate, complete, and current to the best of your knowledge.

This includes your contact details, delivery address, billing information, and any information reasonably required to process a purchase or respond to your inquiry.

You are responsible for correcting information that becomes inaccurate. Incorrect or incomplete details may affect order fulfillment, delivery, or customer support.

2. Privacy and Personal Information

We respect the privacy of visitors and customers who interact with RUEUDS™.

Information collected through our website may be used for purposes such as processing orders, arranging delivery, responding to inquiries, maintaining website functionality, and meeting applicable legal obligations.

Our handling of personal information is described in our Privacy Policy. Please review that policy to understand the information that may be collected, how it may be used, and the choices or rights available to you.

3. Website Content and Limited Use Rights

The materials displayed on rueuds.com may include written content, product photographs, illustrations, logos, graphics, product descriptions, page layouts, and other digital materials.

These materials may be owned by, licensed to, or lawfully used by Suzhou Xianyi Yun Network Technology Co., Ltd. or the relevant rights holders. They may be protected by copyright, trademark, and other intellectual property laws.

You may access and use the website for personal, lawful shopping and informational purposes.

Unless expressly authorized by the relevant rights holder or permitted by law, you must not:

  • Reproduce or commercially redistribute protected website content.

  • Copy product photographs or descriptions for unauthorized commercial use.

  • Modify or republish our materials in a misleading manner.

  • Use RUEUDS™ branding to suggest an affiliation that does not exist.

  • Remove ownership notices from protected materials.

  • Collect website content through unauthorized automated methods.

  • Use our content to create misleading imitations of our store or services.

We may take reasonable action to address unauthorized use, subject to applicable law.

4. Access and Technical Requirements

You are responsible for maintaining a suitable internet connection, device, and browser to access the website.

We aim to keep our online store available and functional, but uninterrupted access cannot be guaranteed. Maintenance, software updates, hosting issues, network interruptions, and third-party service failures may affect availability.

You must not attempt to bypass security measures, gain unauthorized access to website systems, interfere with normal operation, or introduce malicious code.

Where reasonably necessary to protect our website, customers, or business operations, we may restrict access associated with misuse or security concerns.

5. Customer Submissions and Reviews

Certain website features may allow customers to submit reviews, photographs, comments, suggestions, or other materials.

By submitting content, you confirm that you have the necessary rights or permissions to provide it and that it does not unlawfully violate another person's rights.

Submissions must not contain:

  • Fraudulent, intentionally misleading, or unlawful material.

  • Content that infringes copyright, trademarks, or other rights.

  • Threatening, abusive, or otherwise prohibited material.

  • Personal information disclosed without appropriate authorization.

  • Malicious software, harmful links, or other disruptive content.

Where permitted by law, we may review, moderate, decline to publish, or remove submissions that violate these Terms or applicable requirements.

Customer reviews express the views of their individual authors and should not automatically be interpreted as statements made by RUEUDS™.

6. Third-Party Websites and Services

Our website may provide links to external websites, payment services, shipping platforms, or other third-party resources.

These services are operated independently and may follow their own terms, privacy policies, and security practices.

RUEUDS™ does not control every aspect of an external service and cannot guarantee its content, availability, or handling of personal information.

Before using an external service or providing information through it, review the terms and policies that apply to that service.

7. Product Information and Website Availability

We make reasonable efforts to present useful and accurate information about the lighting products available through our store.

Product descriptions, photographs, dimensions, colors, materials, electrical specifications, and other details may vary by individual listing.

Screen settings, photography conditions, and ambient lighting may affect how a product appears online. Please consult the relevant product page for available specifications and usage instructions before purchasing.

We do not guarantee that every website feature will always be available or that all content will remain free from technical errors.

Nothing in this section limits your rights concerning products that are defective, unsafe, incorrectly supplied, or materially inconsistent with their descriptions.

8. Disclaimer

To the extent permitted by applicable law, the website and its digital features are provided according to their availability.

We cannot guarantee uninterrupted access, error-free operation, or the continuous availability of every feature.

Information on the website is intended to assist with browsing and purchasing. Product-specific requirements, including electrical ratings, installation methods, and safety instructions, should be reviewed before use.

Nothing in these Terms excludes statutory warranties, consumer guarantees, or other protections that cannot legally be excluded.

9. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable and for which liability may lawfully be limited.

This provision does not exclude or restrict liability where such exclusion or restriction is prohibited by law.

Mandatory consumer rights relating to defective, unsafe, incorrect, or non-conforming products remain unaffected.

10. Responsibility for Misuse

If your unlawful conduct, unauthorized use of the website, or infringement of another person's rights causes a claim or loss, responsibility will be determined under applicable law.

Nothing in these Terms creates an obligation to indemnify us where such an obligation would be prohibited by law or would improperly limit mandatory consumer protections.

11. Electronic Communications

When you interact with RUEUDS™ electronically, we may communicate with you through email or other available electronic channels.

These communications may include order confirmations, shipping updates, responses to customer inquiries, and notices relating to your use of the website.

Where permitted by applicable law, electronic communications may satisfy written-notice requirements.

You are responsible for providing a valid email address and checking relevant messages concerning your purchase.

12. Trademarks and Copyright Protection

RUEUDS™ and the associated branding, logos, product images, and other protected materials may be owned by, licensed to, or lawfully used by Suzhou Xianyi Yun Network Technology Co., Ltd. or the relevant rights holders.

Nothing on this website grants permission to use protected trademarks, copyrighted materials, or other intellectual property for commercial purposes without appropriate authorization.

Unauthorized copying, alteration, distribution, or misleading use of protected materials may violate applicable law.

13. Intellectual Property Concerns

We respect intellectual property rights and welcome properly supported reports concerning material displayed on our website.

If you believe that content on rueuds.com infringes your rights, please email service@rueuds.com and provide:

  • Your name and contact information.

  • Identification of the protected work or right.

  • The location of the material in question.

  • An explanation of the alleged infringement.

  • Evidence of ownership or authorization, where applicable.

  • Any additional information reasonably necessary to assess the report.

We will review the information and take appropriate action where warranted.

Submitting a report does not guarantee removal of the identified material. We may request additional information when necessary.

14. Continuing Effect of Applicable Provisions

Certain provisions may continue to apply after you stop using the website, where their nature requires continuing effect and applicable law permits it.

These may include provisions relating to intellectual property, outstanding payment obligations, liability limitations, dispute resolution, and other rights or responsibilities that have not been fully resolved.

15. Events Outside Our Reasonable Control

Website access, order processing, or related services may be affected by circumstances beyond our reasonable control.

Examples include natural disasters, severe weather, government restrictions, public emergencies, transportation interruptions, labor disputes, power failures, telecommunications outages, and third-party service disruptions.

We will take reasonable steps to address affected matters where practicable.

This provision does not remove rights or obligations that remain applicable under mandatory law.

16. Shipping and Delivery Responsibility

Products purchased through RUEUDS™ may be delivered by independent carriers or fulfillment partners.

Delivery arrangements, estimated transit times, shipping charges, tracking information, and procedures for lost or damaged packages are described in our Shipping Policy.

Customers should provide a complete and accurate delivery address and review the order details before completing checkout.

Responsibility for delivery issues, shipment risks, and available remedies will be determined in accordance with applicable law, the relevant shipping arrangements, and our published policies.

Nothing in this section removes consumer rights that cannot legally be excluded.

17. Complaints and Dispute Resolution

If you experience a problem involving our website, an order, payment, delivery, or customer service, we encourage you to contact us first.

Our team will review the information you provide and make reasonable efforts to clarify the issue and identify an appropriate resolution.

Where a concern cannot be resolved directly, the parties may use the dispute resolution procedures available under applicable law.

Contacting our support team does not prevent either party from exercising applicable legal rights or remedies.

18. Governing Law

These Terms are governed by the laws applicable to the operation of Suzhou Xianyi Yun Network Technology Co., Ltd. in the People's Republic of China, subject to mandatory consumer protection laws applicable in the customer's country or region.

Where legally permitted, disputes may be brought before a competent court with appropriate jurisdiction.

Nothing in this section removes any right to bring a claim before a court or authority where that right cannot lawfully be waived.

19. General Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not automatically waive the right to enforce it later.

You may not transfer your rights or obligations under these Terms where doing so is prohibited or requires consent that has not been obtained.

We may transfer relevant rights or obligations as part of a lawful business or operational arrangement, subject to applicable law and any required notices or consents.

20. Updates to These Terms

We may revise these Terms when reasonably necessary to reflect changes in website operations, products, services, business practices, or legal requirements.

The latest revision date will be displayed at the top of this page.

Where required by law, we will provide appropriate notice or obtain consent for material changes.

Changes will not be used to improperly remove mandatory rights applicable to completed transactions.

We encourage you to review this page periodically.

21. Entire Agreement and Related Policies

These Terms of Use should be read together with our other applicable website policies, including:

  • Terms and Conditions

  • Privacy Policy

  • Payment and Security

  • Shipping Policy

  • Return and Refund Policy

  • FAQ

Together, these documents provide information about website use, purchases, payment procedures, delivery, returns, privacy, and customer support.

Where a provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

22. Contact Information

If you have questions about these Terms of Use, website content, intellectual property, or your experience with RUEUDS™, please contact us.

Brand: RUEUDS™

Owner: Jiang Bing

Company: Suzhou Xianyi Yun Network Technology Co., Ltd.

Website: https://rueuds.com

Business Address:

Room 101-302, Building 25, MAX Science & Technology Park, No. 998 Pangnan Road, Jiangling Subdistrict, Wujiang District, Suzhou, Jiangsu Province, China

Customer Support Email: service@rueuds.com

Customer Support Phone: +86 18680248956

Customer Service Hours: 8:00 AM – 10:00 PM daily

Time Zone: Pacific Time (US & Canada), GMT−08:00 during standard time and GMT−07:00 during daylight saving time.

When contacting us about an existing order, please include your order number and a clear description of your inquiry. Do not send passwords, full payment card numbers, or other unnecessary sensitive information by email.

Thank you for visiting RUEUDS™. We aim to provide a clear, dependable, and welcoming online experience as you explore lighting designs for your home.