RUEUDS™ / INFORMATION

Terms and Conditions

Last Updated: October 27, 2026

Effective Date: October 27, 2026

Welcome to RUEUDS™.

These Terms and Conditions (“Terms”) govern access to and use of rueuds.com, including browsing our lighting collection, placing orders, making payments, and contacting our customer support team.

The RUEUDS™ online store is owned and operated by Suzhou Xianyi Yun Network Technology Co., Ltd.

By accessing our website or placing an order, you agree to these Terms and the applicable policies published on our website. If you do not agree with these Terms, please discontinue use of the website and do not submit an order.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded under applicable law.

1. Business Information

RUEUDS™ operates the online store at rueuds.com and provides customer support for purchases made through this website.

Our business details are as follows:

Brand / Trademark: RUEUDS™

Website: https://rueuds.com

Legal Company Name: Suzhou Xianyi Yun Network Technology Co., Ltd.

Owner: Jiang Bing

Business Address:

Room 101-302, Building 25, MAX Science & Technology Park, No. 998 Pangnan Road, Jiangling Subdistrict, Wujiang District, Suzhou, Jiangsu Province, China

Customer Support Email: service@rueuds.com

Customer Support Phone: +86 18680248956

Customer Service Hours: 8:00 AM – 10:00 PM daily

References to “RUEUDS™,” “we,” “us,” or “our” in these Terms mean the business operating the store, as identified above.

2. Eligibility and Website Use

By placing an order, you confirm that you have the legal capacity to enter into the transaction under the laws applicable to you.

You agree to:

Provide accurate and complete information during checkout.
Use a payment method you are authorized to use.
Supply the information reasonably required to process and deliver your purchase.
Use the website only for lawful purposes.
Comply with applicable laws and these Terms.

Where applicable law requires parental or guardian authorization, that authorization must be obtained before a purchase is made.

We reserve the right to take reasonable measures against misuse of the website, fraudulent transactions, or activity that violates applicable law.

3. Product Information and Descriptions

RUEUDS™ offers decorative lighting and related home décor products, including table lamps, floor lamps, pendant lights, wall sconces, and statement lighting designs.

We make reasonable efforts to present product information clearly. Depending on the product, its listing may include descriptions, photographs, available colors, design details, dimensions, materials, installation requirements, and other specifications.

Please consider the following when reviewing our products:

Color and appearance: Colors may appear differently depending on screen settings, display technology, room lighting, and photography conditions.
Decorative details: Small differences in visual appearance may occur between product photographs and the actual item.
Dimensions and specifications: Review the measurements and technical details provided on the relevant product page before purchasing.
Lighting performance: Bulb type, brightness, dimming capability, voltage, and other electrical specifications depend on the actual product.
Installation requirements: Some lighting products may require specific mounting arrangements or professional installation.

We do not guarantee specifications that have not been expressly stated or verified for the particular product.

Minor visual differences do not automatically establish that a product is defective. However, nothing in this section limits your rights concerning products that are defective, incorrectly supplied, unsafe, or materially inconsistent with their descriptions.

4. Product Availability

All products are offered subject to availability.

We may update product descriptions, modify available options, adjust inventory, discontinue items, or remove unavailable products from sale as business needs require.

Placing an item in your shopping cart does not guarantee that the product has been reserved.

If a product becomes unavailable after an order is submitted, we may contact you to discuss an appropriate solution. Where an order or part of an order must be cancelled, any applicable refund will be handled in accordance with these Terms and applicable law.

5. Pricing, Currency, and Taxes

Product prices and applicable charges are displayed on the website and during checkout.

The checkout summary may include:

Product prices.
Applicable discounts or promotional adjustments.
Shipping charges.
Taxes collected at checkout, where applicable.
Other charges disclosed before payment.

Please review the final amount before authorizing your transaction.

Prices may change over time. Subject to applicable law, the price applicable to your order is generally the amount displayed when you submit the purchase, unless a correction is required for an obvious pricing or technical error.

The currency applicable to your transaction will be indicated on the website or at checkout.

If your bank account or payment method uses another currency, your financial institution or payment provider may apply exchange rates, conversion fees, or international transaction charges. Such charges are determined by the relevant provider.

Any applicable taxes and import-related charges will be handled according to the checkout arrangements and the laws governing the transaction.

6. Placing an Order

When you submit an order, you are requesting to purchase the selected products under the terms displayed during checkout.

Before completing the transaction, please verify:

The selected products and available options.
The quantity of each item.
Your contact information.
Your shipping and billing details.
The selected shipping method.
Any discount applied.
The applicable currency and final total.
The selected payment method.

You are responsible for reviewing the information you enter before submitting your purchase.

If you notice an error after placing an order, contact us as soon as possible. We will assess whether the requested correction can still be made.

7. Order Confirmation and Acceptance

After an order has been submitted successfully, you will generally receive a confirmation email containing relevant purchase information, such as your order number, selected products, and order total.

An automated confirmation indicates that we have received your order request. It does not necessarily mean that every fulfillment or verification step has been completed.

Orders may remain subject to payment authorization, inventory availability, fraud-prevention checks, and fulfillment review.

To the extent permitted by applicable law, we may decline or cancel an order where reasonably necessary, including in circumstances involving:

Failed payment authorization.
Suspected fraud or unauthorized transactions.
Unavailable products.
Incomplete or inaccurate information that prevents fulfillment.
Unsupported delivery destinations.
Obvious pricing or technical errors.
Transactions that violate applicable law or these Terms.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded in accordance with the circumstances and applicable law.

8. Order Changes and Cancellations

If you need to change a product, quantity, or shipping address, or wish to cancel your purchase, contact us promptly.

Email: service@rueuds.com

Our standard order policy requests that changes and cancellation requests be submitted within 12 hours of purchase.

We will check the fulfillment status and make reasonable efforts to accommodate your request. However, changes and cancellations cannot be guaranteed once an order has entered processing, packing, or dispatch.

A request is not considered approved until our customer support team confirms the outcome.

If an order has already shipped, please refer to our Return and Refund Policy for the options available after delivery.

Mandatory cancellation and withdrawal rights under applicable law remain unaffected.

9. Payment Methods and Authorization

The payment methods available for an order are those displayed during checkout.

Depending on the services enabled for your transaction, available options may include eligible credit or debit cards, PayPal, or other payment methods shown on the checkout page.

Payment availability may depend on your location, transaction currency, payment provider, and other eligibility requirements.

Your order may proceed only after the applicable payment has been successfully authorized or confirmed.

Payments may be declined for reasons including incorrect payment details, insufficient funds, card issuer restrictions, billing mismatches, or security checks.

If a transaction fails, verify your information or contact your payment provider for assistance.

10. Payment Security

Payments are handled through the payment services available in our checkout environment.

The security, authentication, and transaction-processing measures applicable to a payment depend on the relevant payment provider and service configuration.

For your protection, never send passwords, full payment card numbers, card security codes, or online banking credentials to our customer support email.

For additional information about payment methods and the handling of personal information, please review our Payment and Security page and Privacy Policy.

11. Order Processing and Fulfillment

Our standard order processing period is approximately 2–5 business days before dispatch.

Processing may include order review, product preparation, packing, and fulfillment arrangements.

During major holidays, promotional events, or periods of unusually high order volume, processing may take up to approximately 6 business days.

Processing time is separate from shipping transit time.

Orders may be fulfilled through different manufacturing partners, warehouses, or fulfillment facilities according to product availability, destination, and operational requirements.

The dispatch location may differ from our published business address. Items within one order may also be shipped separately where necessary.

12. Shipping Charges and Delivery Estimates

The standard shipping fee stated in our Shipping Policy is $6.99 per order, subject to the shipping terms and charges displayed during checkout.

Our current estimated transit times after dispatch are:

Destination	Estimated Transit Time
United States	8–14 business days
Canada	10–16 business days
United Kingdom	10–16 business days
Australia	10–16 business days
Other supported international destinations	14–21 business days

These estimates exclude the standard order processing period and are not guaranteed arrival dates.

Delivery timing may be affected by carrier operations, customs processing, public holidays, severe weather, transportation disruptions, incorrect address details, and other circumstances outside our reasonable control.

Where the checkout shipping charge differs from the general amount stated above, please review the displayed terms and contact us for clarification before submitting payment.

13. Shipment Tracking and Delivery Issues

Where tracking is available, we generally provide shipment information after dispatch.

Tracking systems may take approximately 1–3 business days to display their first update after shipment information is created.

Temporary gaps in tracking activity do not necessarily mean that a package has been lost.

If a delivery appears delayed, please review the available tracking information before contacting us. If the shipment remains unresolved, email service@rueuds.com with your order number and tracking reference.

If a package is marked as delivered but cannot be located, we recommend checking the delivery area, mailbox, parcel locker, building reception, household members, and any safe delivery location. You may also contact the carrier where appropriate.

If the issue remains unresolved, contact us for further review.

14. International Shipping, Customs, and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Where a shipment is sent under Delivered Duty Unpaid (DDU) arrangements, the recipient is generally responsible for applicable import duties, taxes, and related charges unless otherwise stated at checkout or required by law.

Customs requirements vary by destination. Authorities may inspect a shipment, request additional information, or delay its release.

RUEUDS™ does not control customs decisions, assessment amounts, or processing schedules. We will provide reasonable assistance with available shipment information when a customs-related delivery issue is reported.

Customers are responsible for reviewing any applicable import requirements before placing an international order.

15. Returns and Return Authorization

Eligible products may generally be returned within 30 days after delivery, subject to the requirements of our Return and Refund Policy and any applicable statutory rights.

For a standard change-of-mind return, products should generally be:

Unused and in their original condition.
Free from customer-caused damage or unauthorized modification.
Accompanied by the applicable components and accessories.
Supported by proof of purchase or an identifiable order number.

To request a return, contact service@rueuds.com before sending the product back.

Our team will review the request and provide the applicable instructions, including the authorized return destination.

Do not automatically send products to our published business address. The business address and authorized return-processing location may be different.

Any applicable return exclusions remain subject to mandatory consumer rights.

16. Return Shipping and Exchanges

Responsibility for return shipping costs depends on the reason for the return, the terms of the applicable policy, and the requirements of applicable law.

For an eligible change-of-mind return, the customer may be responsible for return shipping unless otherwise stated or legally required.

For products that are confirmed to be damaged, defective, incorrectly supplied, or materially inconsistent with their descriptions, we will assess the appropriate remedy under our policies and applicable law.

Return shipping labels are not guaranteed for every request. Please obtain instructions before arranging return shipment independently.

Where a direct exchange is unavailable, we may ask you to return the original item through the authorized process and place a separate order for the preferred replacement. Product availability and applicable return conditions will apply.

17. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incomplete, or materially different from the item ordered, contact service@rueuds.com as soon as reasonably possible.

For visible transit damage, please contact us within 72 hours of delivery, as requested in our Shipping Policy.

To help us assess the issue, provide:

Your order number.
The product name.
A description of the issue.
Relevant photographs of the product and packaging.

We will review the information and explain the appropriate next steps. Depending on the circumstances and applicable requirements, a remedy may include a replacement, repair, refund, or another appropriate resolution.

Orders may be dispatched in multiple packages, which can arrive on different dates or carry separate tracking numbers. If an item appears to be missing, check all shipment information before contacting us.

If all expected packages have arrived and an item remains missing, contact our support team for review.

Do not use a lighting product if it appears electrically unsafe or has damaged wiring or other potentially hazardous components.

18. Refunds

Authorized returns will be reviewed after the returned item has been received and assessed.

If a refund is approved, it will generally be issued to the original payment method, subject to applicable law and payment-provider procedures.

For standard approved returns, we aim to initiate refund processing within approximately 10 business days after the returned item has been received and assessed.

The time required for the funds to appear in your account may vary according to your bank, card issuer, or payment provider.

If an expected refund has not appeared, first check your payment account and contact your payment provider if necessary. You may also email service@rueuds.com with your order number for assistance.

Mandatory refund deadlines under applicable law take precedence over any general processing estimate in these Terms.

19. Delivery Failures and Undeliverable Packages

Delivery may fail because of incomplete address information, unsuccessful delivery attempts, recipient refusal, uncollected parcels, or uncompleted customs requirements.

If a package is returned because delivery could not be completed, we will review the circumstances and explain the available options.

Any refund, reshipment, or additional shipping arrangement will be handled according to the applicable policy, the reason for the failed delivery, and applicable law.

Please provide a complete and accurate delivery address when placing an order. If you discover an error after checkout, contact us promptly, although changes cannot be guaranteed once processing begins.

20. Intellectual Property

Content published on rueuds.com may include the RUEUDS™ name and branding, logos, product photographs, descriptions, graphics, illustrations, page designs, and other materials.

These materials may be owned by, licensed to, or lawfully used by Suzhou Xianyi Yun Network Technology Co., Ltd. or the relevant rights holders, and may be protected by intellectual property laws.

Unless authorized by the applicable rights holder or permitted by law, you may not reproduce, distribute, commercially exploit, or misuse protected website content or branding.

You may not use our materials to impersonate RUEUDS™, create misleading copies of our store, or suggest an affiliation that does not exist.

21. Customer Reviews and Submissions

Where the website permits customer reviews, photographs, comments, or other submissions, you confirm that you have the necessary rights to provide that material.

Submissions must not contain unlawful content, intentionally misleading statements, malicious code, improper disclosures of personal information, or material that infringes another person's rights.

We may review, moderate, or remove submissions that violate these Terms or applicable law.

Any use of customer-submitted material will remain subject to applicable privacy, intellectual property, and consumer protection requirements.

22. Privacy and Personal Information

Personal information associated with your use of the website and your purchases is handled in accordance with our Privacy Policy.

Information may be processed for purposes such as order fulfillment, payment processing, customer support, website operations, security, and compliance with legal obligations.

Please review our Privacy Policy for additional information about the categories of information that may be collected, how it may be used, and the choices or rights available to you.

23. Third-Party Services

Our store may use independent service providers for payment processing, hosting, website functionality, shipping, fulfillment, analytics, customer support, or other operational purposes.

Third-party services may be subject to their own terms, privacy notices, and security practices.

Where you interact directly with an external website or service, you should review the terms and policies applicable to that provider.

RUEUDS™ does not control every aspect of independently operated third-party services.

24. Website Availability and Prohibited Activities

We aim to maintain a functional and accessible online store. However, temporary interruptions may occur because of maintenance, software updates, hosting problems, network outages, security events, or third-party service failures.

We do not guarantee uninterrupted availability of every website feature.

You must not use the website to:

Engage in unlawful activity or fraud.
Attempt unauthorized access to systems or accounts.
Introduce malicious code or interfere with website security.
Collect personal information unlawfully.
Conduct phishing, spam, or impersonation activities.
Infringe intellectual property rights.
Disrupt the normal operation of the website or its services.

We may take reasonable measures to protect the website, our customers, and our business where misuse is identified.

25. Disclaimers

We make reasonable efforts to maintain accurate product information and functional website services.

However, we cannot guarantee that every website feature will remain continuously available, that every technical issue will be corrected immediately, or that every product photograph will appear identical on all displays.

Product-specific specifications and instructions should be reviewed before use, particularly where electrical installation or other safety considerations apply.

Nothing in these Terms excludes statutory warranties, consumer guarantees, or other rights that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable and for which liability may lawfully be limited.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

Mandatory rights concerning defective, unsafe, incorrect, or materially non-conforming products remain unaffected.

27. Events Beyond Our Reasonable Control

Circumstances outside our reasonable control may affect website availability, order processing, or delivery.

Examples include natural disasters, severe weather, public emergencies, government restrictions, transportation disruptions, labor disputes, utility failures, telecommunications outages, and other comparable events.

Where such circumstances occur, we will take reasonable steps to address affected orders where practicable.

This section does not remove rights or obligations that remain applicable under mandatory law.

28. Consumer Rights and European Union Customers

These Terms do not remove or reduce consumer rights that apply under mandatory law.

Depending on your location, applicable law may provide protections relating to product conformity, defective goods, repairs, replacements, refunds, delivery, cancellations, or withdrawal from distance purchases.

Consumers in the European Union may have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable legal conditions and exceptions.

These rights may apply independently of our general 30-day return policy.

Where mandatory consumer protection law provides greater rights than these Terms, the applicable legal requirements will prevail.

29. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to the operation of Suzhou Xianyi Yun Network Technology Co., Ltd. in the People's Republic of China, subject to mandatory consumer protection laws that apply in the customer's country or region.

Where permitted by applicable law, disputes relating to these Terms may be submitted to a competent court with appropriate jurisdiction.

Nothing in this section removes a consumer's right to bring a claim before a court or authority where such a right cannot legally be waived.

If you have a concern about an order, payment, delivery, or return, we encourage you to contact our customer support team first so that we can review the matter and discuss a practical resolution. This does not prevent either party from exercising any legal rights or remedies available under applicable law.

30. Changes to These Terms

We may revise these Terms when necessary to reflect changes in our business operations, products, payment arrangements, fulfillment procedures, website features, or legal obligations.

When an updated version is published, the revision date at the top of this page will be updated.

Changes will not be used to improperly remove mandatory rights that apply to transactions already completed.

We encourage you to review this page periodically.

31. Severability and No Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not automatically constitute a permanent waiver of the right to enforce that provision later.

32. Entire Agreement and Related Policies

These Terms should be read together with the relevant policies and information published on rueuds.com, including:

About Us
Contact Us
FAQ
Payment and Security
Privacy Policy
Return and Refund Policy
Shipping Policy

These documents provide additional information concerning the operation of our store, purchasing procedures, payment arrangements, delivery, returns, and customer support.

Where a provision conflicts with a mandatory legal requirement, the applicable law will prevail.

33. Contact Information

If you have questions about these Terms and Conditions, your order, or any of our published policies, please contact us using the details below.

Brand: RUEUDS™