RUEUDS™ / INFORMATION

Shipping Policy

Last Updated: October 27, 2026

At RUEUDS™, we believe the experience of bringing new lighting into your home begins with a clear and reliable delivery process. This Shipping Policy explains how orders are prepared, dispatched, tracked, and handled during transit.

Our goal is to provide straightforward delivery information so you can plan for the arrival of your selected lighting and decorative pieces with confidence.

1. Our Shipping Approach

RUEUDS™ offers distinctive lighting designs intended to complement a variety of home interiors. To support order fulfillment, products may be dispatched from manufacturing partners or designated fulfillment facilities, depending on product availability and destination.

This fulfillment approach helps coordinate product preparation, packaging, and delivery through available logistics arrangements.

Depending on the item and shipping destination, the dispatch location, carrier, and transit arrangements may vary.

Our shipping process is designed to support careful order preparation, appropriate packaging, transparent delivery estimates, and helpful customer support throughout the shipping journey.

We appreciate your understanding that international delivery involves multiple stages and logistics providers.

2. Order Processing and Shipping Fees

Each order requires time for review, preparation, and dispatch.

Standard Processing Time

Please allow approximately 2–5 business days for order processing, preparation, and packaging before shipment.

During major holidays, promotional events, or periods of unusually high order volume, processing may take up to 6 business days.

Processing time is separate from the estimated transit time listed below. Orders may require additional review if shipping details need clarification.

Shipping Fee

A flat shipping fee of US$6.99 per order applies regardless of destination under the shipping arrangement described in this policy.

Applicable shipping charges will be displayed during checkout. Please review the final order summary before submitting payment.

If the shipping charge displayed at checkout differs from the amount described in this policy, please contact us for clarification before completing your purchase.

Please ensure that your delivery address and contact details are accurate when placing an order. Incomplete or incorrect information may delay dispatch or delivery.

3. Estimated Delivery Times

Delivery estimates depend on the destination, carrier route, fulfillment location, customs procedures, and other transportation conditions.

The following estimates are expressed in business days and generally begin after the order has been processed and dispatched.

Shipping Destination Estimated Transit Time
United States 8–14 business days
Canada, United Kingdom, and Australia 10–16 business days
Other international destinations 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates. Public holidays, seasonal demand, customs inspections, severe weather, and carrier disruptions may extend transit times.

Please account for both order processing and shipping when estimating your order's arrival.

If your order has not arrived within the expected timeframe, check the tracking information first. If the shipment appears stalled or significantly delayed, contact us with your order number so we can help review its status.

4. Shipment Confirmation and Tracking

After your order has been dispatched and tracking information is available, we will send a shipping confirmation email containing the relevant tracking details to the email address provided during checkout.

You can use the tracking information to follow your shipment as updates become available from the carrier.

Please keep the following in mind:

  • Tracking Activation: It may take approximately 1–3 business days after dispatch for tracking information to display its first update.

  • In-Transit Updates: Tracking events may not appear continuously while a package moves between facilities or international transport networks.

  • Delivery Estimates: Estimated delivery dates may change as the carrier receives new information.

  • Missing Updates: A temporary lack of tracking activity does not automatically mean a package has been lost.

If your tracking information remains inactive or you have concerns about your shipment's progress, contact us at service@rueuds.com with your order number and tracking reference.

5. International Shipping and Customs Charges

International shipments may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.

Where a shipment is sent under Delivered Duty Unpaid (DDU) arrangements, applicable import duties, customs taxes, and related charges are generally the customer's responsibility unless otherwise required by applicable law or expressly stated at checkout.

Please note:

  • Import Duties and Taxes: Your destination country may impose customs duties, import taxes, or other charges when a shipment enters the country.

  • Payment of Charges: Where these charges are payable by the recipient, they must be handled according to the instructions of the relevant customs authority or carrier.

  • Customs Processing: Authorities may inspect or hold shipments for additional information, documentation, or payment.

  • Delivery Delays: Customs clearance times vary by destination and may extend the estimated delivery period.

  • Local Requirements: Import rules, product restrictions, and tax treatment differ between countries and regions.

RUEUDS™ cannot determine every charge that may apply to an individual international shipment in advance. Customers are encouraged to check the relevant local customs requirements before placing an order.

Where customs processing or regulatory action causes a delay, delivery may take longer than the standard estimate. Any responsibilities or remedies required by applicable law remain unaffected by this policy.

6. Changes to Orders and Cancellation Requests

If you need to correct your shipping address, update order details, or request cancellation, contact us as soon as possible.

Customer Support Email: service@rueuds.com

Please submit your request within 12 hours of placing your order and include your order number along with a clear description of the requested change.

Order Changes

If you have entered an incorrect delivery address or selected the wrong product, contact us immediately. We will review whether the requested change can be accommodated based on the current order status.

Order Cancellations

Cancellation requests received within the 12-hour request window will be reviewed, but cancellation cannot be guaranteed if fulfillment has already progressed.

Once an order has entered processing, been packed, or been handed over for dispatch, modifications or cancellations may no longer be possible.

A request is not considered approved until you receive confirmation from our customer support team.

If an order has already shipped, please refer to our Return and Refund Policy for the applicable options. Any mandatory cancellation rights under applicable consumer protection laws remain unaffected.

7. Damaged Packages and Delivery Issues

We recommend checking your package and its contents as soon as reasonably possible after delivery.

Products Damaged During Transit

If your order arrives with visible shipping damage or a damaged product, please contact service@rueuds.com within 72 hours of delivery, where reasonably practicable.

To help us assess the issue, please provide:

  • Your order number.

  • A brief description of the damage.

  • Clear photographs of the product and affected packaging.

  • Photographs of damaged components, where applicable.

Please retain the packaging and product until our team provides further instructions.

After reviewing the information, we will advise you on the appropriate resolution. Where a replacement is approved for a qualifying shipping-related damage issue under this policy, it will be provided at no additional product charge.

Do not use a lighting product if it appears electrically unsafe or has damaged wiring or other potentially hazardous components.

The 72-hour reporting request does not restrict mandatory rights or remedies available under applicable consumer protection law.

Packages Confirmed Lost in Transit

If your package appears to be missing, please contact us so we can review the tracking information and available carrier updates.

Where the carrier confirms that a shipment has been lost in transit, RUEUDS™ will arrange a replacement at no additional charge, subject to verification of the order and delivery issue.

Please contact service@rueuds.com with your order number and tracking reference so we can assist with the next steps.

Any additional rights or remedies required by applicable law remain unaffected.

8. Delivery Address and Customer Responsibilities

Please carefully review your shipping information before submitting an order.

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, street details, apartment or unit number where applicable, city, postal code, and country.

Incorrect or incomplete address information may cause delays, failed delivery attempts, or additional carrier handling.

If you discover an error after placing your order, contact us within the cancellation and modification request window described above. We will try to assist, but changes cannot be guaranteed after processing begins.

Once a package has been dispatched, delivery changes may depend on the carrier's available services and restrictions.

9. Contact Us About Shipping

If you have questions about processing times, tracking updates, international delivery, or a shipment problem, our customer support team is available to assist.

Brand: RUEUDS™

Owner: Jiang Bing

Legal Company Name: Suzhou Xianyi Yun Network Technology Co., Ltd.

Customer Support Email: service@rueuds.com

Phone: +86 18680248956

Customer Service Hours: 8:00 AM–10:00 PM daily

Time Zone: Pacific Time (US & Canada), GMT−08:00 during standard time and GMT−07:00 during daylight saving time.

Business Address:

Room 101-302, Building 25, MAX Science & Technology Park, No. 998 Pangnan Road, Jiangling Subdistrict, Wujiang District, Suzhou, Jiangsu Province, China

Website: https://rueuds.com

For faster assistance, include your order number and tracking reference, if available. Please do not include passwords or full payment card details in your message.

Our Commitment to Your Delivery Experience

At RUEUDS™, we aim to make order fulfillment and delivery information as clear as possible. From dispatch confirmation to assistance with unexpected shipping issues, we strive to provide helpful communication throughout the delivery process.

Thank you for choosing RUEUDS™ for your lighting and home décor needs.

RUEUDS™ — Lighting with Character.